Return and Shipping Policy for OnlineNeta.in

Shipping Policy:

1. Order Processing:

   • All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
   • सर्व ऑर्डर्स 1-2 दिवसांच्या आत पूर्ण केल्या जातात. सप्ताहातील सुट्ट्या आणि सुट्टीवर ऑर्डर्स पाठवल्या जात नाहीत किंवा वितरित केल्या जात नाहीत.
     

2. Shipping Rates & Delivery Estimates:

   • Shipping charges for your order will be calculated and displayed at checkout.
   • Delivery times typically range from 3-7 business days, depending on the destination.

3. Shipment Confirmation & Order Tracking:

   • You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

4. Shipping Addresses:

   • Please ensure that the shipping address is correct. We are not responsible for any incorrect or undeliverable addresses.

Return and Exchange Policy:

1. 7-Day Exchange Policy:

   • We offer a 7-day exchange policy. If you are not satisfied with your purchase, you may exchange it within 7 days of receipt.

2. Eligibility for Exchange:

   • To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging.
   • Proof of purchase is required for all exchanges.

3. No Refunds:

   • Please note that we do not offer refunds. Exchanges only.

4. Exchange Process:

   • To initiate an exchange, please contact our customer service team at sales@onlineneta.com with your order number and details about the product you would like to exchange.
   • Once your exchange request is approved, you will receive instructions on how to send your item back to us.

5. Shipping Costs for Exchanges:

   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately at sales@onlineneta.com so we can resolve the issue.